Kini exchanges are a sticky situation! Yes, you can exchange items for a credit note – unless the product is marked ‘Sale’ and is not accepted for exchange or refund for change of mind (subject to the Australian Consumer Law). Please ensure that items are tried on over your own underwear & hygiene liner kept intact. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done as it needs to be re-sellable. Exchanges for a store credit are accepted within 7 days of you receiving the item or 14 days for international orders. Return shipping costs to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha will not be processed. Please allow 4 business days for a credit note to be processed from the date that the returned item is received by us.

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If you didn't create an account when checking out, please contact us via the form below

Order still in transit? Australia Post & DHL experience the odd delay every so and so. Once your order is sent it is within the hands of the freight company to chase for updates, feel free to reach out to Aus Post here https://auspost.com.au/help-and-support or DHL support https://www.dhl.com/au-en/home/customer-service.html

Fav piece out of stock? Sign up to our waitlist via the product page to receive updates when items are back in stock

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