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Latest update from Australia Post regarding postage delays during Covid-19

“We’re grappling with our own challenges during this time. Cancelled flights, social distancing and massive parcel volumes have led to significant domestic and international delivery delays. We’re working hard to improve things and keep you informed.

Destinations including the United States of America (USA) and New Zealand continue to face challenges. Late flight cancellations along with a 40% increase in volume to New Zealand have impacted our ability to deliver parcels into New Zealand. We are making every effort to secure more capacity to New Zealand to meet this demand, however, we may need to send your items via Air or Sea Freight depending on what we deem is the more reliable transport method. For key services to New Zealand, we’re experiencing delays of up to 10 – 15 business days. We will continue to prioritise aged items and Express Services via air.

For the USA, we’ve purchased incremental capacity to help manage customer demand. We are working to ensure that we prioritise items for the USA that we’ve had in the network for the longest period of time. There are still significant delays for the USA but we should see an improvement in the coming weeks due to the additional capacity we’ve been able to secure.

Thank you for your continued patience. And please stay safe.”

– Australia Post

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