RETURNS & EXCHANGES
Kini exchanges are a sticky situation! Yes, you can exchange items for credit note – unless the product is marked ‘Sale’ and are not accepted for exchange or refund for change of mind (subject to the Australian Consumer Law). Please ensure that items are tried on without makeup or fake tan and over your own underwear with hygiene liner and kept in tact. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done as it needs to be re-sellable. Exchanges for a store credit are accepted within 7 days of you receiving the item or 14 days for international orders. Return shipping costs to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha will not be processed. Please allow 4 business days for a credit note to be processed from the date that the returned item is received by us.
Email [email protected]
We are just a teensy team & will aim to get back to your email within 1-2 days. For any questions about products or exchanges please email [email protected]