We will always try our best to get your kini enroute asap, usually dispatched within 2 business days.
As we are a small label please be patient just in case we are overloaded. You will receive a confirmation email with your tracking number once your order has been shipped.
FAQ
Order still in transit? Australia Post & DHL experience the odd delay every so and so. Once your order is sent it is within the hands of the freight company to chase for updates, feel free to reach out to Aus Post Support or DHL Support
We always try our best to offer free shipping with all orders. However, due to changes in courier pricing, occasionally our essential items incur extra charges from Australia Post and international couriers being classed as bulky items. Bulky item prices are included in our region list below
Exchanges for a store credit are accepted within 14 days after placing your order.
means that it isn’t currently in stock, it’s still being cut & sewn. However we will ship it as soon as it becomes available and you will receive a confirmation email with your tracking number when this happens. No refunds will be given for incorrectly reading the Pre-Order information.
Please note that the freight/shipping fee charged by our company solely covers the cost of shipping the item(s) from our facility to the designated delivery address. It is important for customers to understand that this fee does not include any international taxes, customs duties, or any other fees that may be required by the destination country.
All responsibilities for additional charges - including but not limited to taxes, customs duties, and fees associated with the collection of the parcel - rest with the recipient. Our company is not responsible for any such additional costs that may arise during the process of shipping and delivery. As customs policies vary widely from country to country, we highly recommend that our customers contact their local customs office for further information on the specifics of these charges.
We strive to ensure a smooth and transparent shipping process, but it is crucial for recipients to be aware of and prepare for any additional expenses that may occur. Understanding and complying with the destination country’s customs regulations is essential to avoid delays or unexpected charges. Our team is always here to assist with shipping inquiries, but the liability for the parcel and any further fees, customs, or charges associated with its collection are solely the recipient's responsibility.