Don’t panic, we’ve still got you! A little old school, but we’ll need you to fill out a form to get things moving.
If your order is outside the exchange period you will need to pay for return shipping.
What items can be returned? ExpandYes, you can exchange items for credit note – unless the product is marked ‘Sale’ and are not accepted for exchange or refund for change of mind (subject to the Australian Consumer Law).
Marks, Makeup & Tan ExpandPlease ensure that items are tried on without makeup or fake tan and over your own underwear with hygiene liner and kept in tact. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done as it needs to be re-sellable. Exchanges for a store credit are accepted within 14 days after placing your order.
Returns Shipping Cost ExpandReturn shipping costs to be paid by the customer. We recommend returning items through traceable mail, as any returned items that are not received by Koleha will not be processed.
When do I get my credit? ExpandPlease allow 4 business days for a credit note to be processed from the date that the returned item is received by us.
Australian Consumer Law Expand
